Navigating Veteran and RCMP healthcare benefits can be complex, but Echelon Wellness is here to help. We’re ready to answer your specific questions, advocate on your behalf, and ensure you get the support you deserve. Below, we’ve compiled answers to the most common questions about how we support Veterans, shockwave therapy, and benefits coverage.
Frequently Asked Questions (FAQs)
Are there any payments or out-of-pocket expenses to our patients?
No. Our services are 100% covered by either VAC or Medavie Blue Cross and there are no out-of-pocket expenses for Echelon patients.
Does Echelon Wellness replace primary care?
No, our team of medical professionals focuses on treating patients for specific conditions they seek care for, without assuming the role of a primary care provider.
Do I need a doctor’s referral to access services at Echelon Wellness?
No, you do not need a doctor’s referral. Veterans and RCMP simply need complete our Intake Form to be registered as a patient and receive their comprehensive assessment.
How do I know if I am covered for services at Echelon Wellness?
Echelon Wellness offers a comprehensive assessment with one of our Nurse Practitioners that specializes in VAC and Medavie Blue Cross coverage to assist you in understanding your eligible benefits and coverage.
How do I book an appointment at Echelon Wellness?
To begin, please complete an Intake Form. Our Patient Care Specialists will contact you to schedule your initial assessment consultation with one of our Nurse Practitioners. For additional assistance, pleaser email patientcare@echelonwellness.ca or call 1-888-[insert full number].
What if I have never submitted a health-related claim to VAC?
Echelon Wellness will work with you to determine if you are eligible for a Mental Health and/or Physical Health Disability Assessment for a service-related injury. If you are eligible, an appointment will be scheduled with the appropriate healthcare practitioner to perform the Disability Assessment and submit it to VAC to get you the benefits you deserve.
How does appointment scheduling work at Echelon Wellness?
Our team of Patient Care Specialists will work with you to create a personalized treatment plan and schedule. We are a One-Stop-Shop and encourage patients to schedule multiple treatments in the same day to make your healthcare more convenience and accessible.
Does Echelon provide services to anyone that is not a Military Veteran or RCMP Member?
Echelon Wellness specializes in Veteran healthcare. We provide services exclusively to Military Veterans and RCMP.
Is travel to Echelon Wellness clinics covered?
Depending on circumstances, Veterans Affairs Canada (VAC) may reimburse travel expenses for Veterans to an Echelon clinic for treatment related to a VAC Disability Entitled Condition. Our Patient Care Specialists can help navigate the paperwork that will be required to apply.
Can active Canadian Armed Forces members receive services through Echelon Wellness?
Depending on circumstances, it is possible for active CAF Members to receive special exceptions to receive care at Echelon Wellness. Generally, members are generally required to receive medical care through their respective Care Delivery Unit (CDU).
What is Shockwave Therapy?
Shockwave Therapy is a non-invasive treatment that uses a machine to create a series of low-energy sound waves that are applied directly to the targeted area through a person’s skin.
What conditions does Echelon Wellness use Shockwave Therapy for?
Echelon uses Shockwave Therapy to treat erectile dysfunction (ED) and chronic pain conditions. For erectile dysfunction, Shockwave Therapy allows the body to naturally increase blood flow by creating new blood vessels to carry blood to the desired area. For more information visit Men’s Health. For chronic pain, Shockwave Therapy breaks up soft tissue calcification, enhances collagen synthesis and stimulates the body’s healing process in order to decrease pain and improve function. For more information visit Shockwave for Chronic Pain.
How long will the results from Shockwave Therapy last?
Most patients experience results from the initial course of treatment. To remain on high readiness and optimal performance Echelon Wellness works with our patients to develop a customized maintenance program.
Are there any payments or out-of-pocket expenses to our patients?
No. Our services are 100% covered by either VAC or Medavie Blue Cross and there are no out-of-pocket expenses for Echelon patients.
How do I know if I am covered for services at Echelon Wellness?
Echelon Wellness offers a comprehensive assessment with one of our Nurse Practitioners that specializes in VAC and Medavie Blue Cross coverage to assist you in understanding your eligible benefits and coverage.
How can I access my VAC Summary of Assessment?
You can obtain your VAC Summary of Assessment, which outlines all conditions for which you have been granted VAC Disability Benefits, through these options:
- Online – Log into My VAC Account and send a secure message to request a copy.
- By Phone – Contact Veterans Affairs Canada (VAC) at 1-866-522-2122 to request a mailed copy.
- In Person – Visit a VAC Area Office to request a copy directly.
What if I have never submitted a health-related claim to VAC?
Echelon Wellness will work with you to determine if you are eligible for a Mental Health and/or Physical Health Disability Assessment for a service-related injury. If you are eligible, an appointment will be scheduled with the appropriate healthcare practitioner to perform the Disability Assessment and submit it to VAC to get you the benefits you deserve.
Still Have Questions?
Echelon Wellness is here to advocate for you. If you still have questions Contact Us today and one of our Patient Care Specialists would be pleased to help.