Products
Whether you’re experiencing chronic pain, have a nagging injury, or don’t know what you’re eligible for, our expert team of compassionate practitioners are here to help. Explore the product options available below to learn what you may be eligible for.
*Products are available for eligible patients as determined by VAC.
Bracing
Support Your Body, Reduce Pain, and Improve Mobility
Bracing therapy uses prefabricated orthopedic braces to stabilize joints, support muscles, and alleviate strain. Made from durable, breathable materials, our braces are designed to provide comfort and effective support for a variety of conditions. This device helps reduce pain, prevent further injury, and promote healing by limiting unnecessary movement in affected areas.
Types of Braces Available
Shoulder: Supports rotator cuff injuries or dislocations
Elbow: Aids in tennis elbow or post-fracture recovery
Wrist: Relieves carpal tunnel or sprains
Hip/Back: Stabilizes lower back pain or hip joint issues
Knee: Assists with ACL injuries or arthritis
Ankle: Helps with sprains or Achilles tendon support
Conditions Treated
- Strains and Sprains (e.g., twisted ankle, shoulder instability, etc.)
- Osteoarthritis
- Tendonitis
- Post-injury recovery (e.g., ligament tears, fractures)
- Chronic joint pain or instability
Coverage Details
- Eligible Veterans receive Braces at no cost
- 100% coverage through Blue Cross
- Blue Cross covers up to 4 Braces per type per year
Interested? Please enquire at the front desk for more information.
How to Use
Wearing and positioning your brace:
- Ensure the brace is worn over light clothing or directly on skin as advised by your therapist
- Adjust straps or fastenings for a snug, comfortable fit—avoid over-tightening
- Wear the brace during activity or as recommended (e.g., all day, during exercise, etc.)
- Remove the brace periodically to check skin condition and allow circulation
- Do not sleep with the brace unless specifically instructed by your therapist
Areas you should not use the brace on:
- Open wounds or broken skin
- Areas with severe swelling (consult a therapist; compression or ice may be needed instead)
- Regions with numbness or loss of sensation
Contraindications to bracing:
- Deep vein thrombosis
- Impaired circulation
- Severe dermatitis or skin infections
- Uncontrolled swelling
Please consult with your dispensing therapist if you have any questionsor concerns regarding the use of this product.
Compression Socks
Improve Blood Flow, Increase Energy
Compression socks are specially designed to apply pressure to the legs, promoting healthy blood circulation, preventing blood pooling, and providing support to the legs and feet. Veins in the legs carry blood back to the heart, which works against gravity and requires contraction of muscles in the legs. Often these veins lose their ability to pump blood upwards and require compression to re-activate and allow the veins to work properly. Compression socks help conditions that cause pain, discomfort, swelling, and other complications.
Conditions Treated
- Poor circulation
- Varicose veins
- Spider veins
- Leg swelling
- Cold feet
- Achy and/or tired feet
- Leg fatigue
Compression socks are also great for individuals who travel on long flights or vehicle rides, or who are post-surgery.
Coverage Details
- Eligible Veterans receive compression socks at no cost
- 100% coverage through Blue Cross
- Blue Cross up to 6 pairs of mild Compression (>20mmHg) and 1 pair of moderate Compression (<20mmHg) per year
Interested? Please inquire at the front desk for more information.
How to Use
Donning (putting on) compression socks can be challenging due to their tight fit, but using the right technique can make it easier and more effective.
- Sit on a chair or bed with your legs extended but relaxed.
- Wearing rubber gloves (like dishwashing gloves) can help grip the fabric and prevent tears or snags.
- Turn the Sock Inside Out (Except the Toe Area): Hold the top of the sock and turn it inside out down to the heel, leaving the toe section in its normal position. This creates a pocket for your foot.
- Pull Over the Foot: Slowly pull the sock over your foot, ensuring it fits snugly and evenly without bunching.
- Slide the Sock Up Your Leg: Gradually pull the sock up your leg, working inch by inch. Ensure the fabric is evenly distributed and free of wrinkles or folds.
Caring for your socks:
- Wash after each use to remove sweat, oils, and bacteria that can break down the fibers over time
- Hand washing is recommended, placing socks in soapy water for 5-10 minutes
- Avoid harsh detergents, bleach, or fabric softeners, as they can degrade the elastic fibers
- Rinse thoroughly under cold water until all soap is removed
- Remove excess water by gently pressing the socks
- Rotate socks to extend the lifespan
Contraindications to compression socks
- Moderate to severe peripheral neuropathy
- Erosion dermatosis
- Sensitivity disease in extremities
- Uncontrolled congestive heart failure
- Septic phlebitis
- Acute dermatitis
- Acute cellulitis
- Diabetic ulcers
- Fragile or thin skin
- Diabetes/Neuropathy
- Signs of infection
- Prolonged bed rest
Custom Knee Brace
Support Your Knee to Reduce Pain
Custom knee bracing uses advanced measurement techniques and durable materials to provide personalized support that targets the root of your pain. Unlike standard braces, custom-fit designs stabilize the entire knee joint, reducing discomfort and enhancing mobility. This device helps alleviate strain from aggravated areas, empowering you to get back to doing more of what you love.
Conditions Treated
- Strains and Sprains (e.g., ligament injuries, knee instability)
- Osteoarthritis (including medial, lateral, or patellofemoral OA)
- Meniscus injuries
- Tendonitis
- Chronic knee pain
Coverage Details
- Eligible Veterans receive Custom Knee Braces at no cost
- $100% coverage through Blue Cross
- Blue Cross covers a Custom Knee Brace every 2 years
Interested? Please enquire at the front desk for more information.
How to Use
Positioning the knee brace:
- Place the brace over light clothing or directly on skin as advised by your therapist
- Secure straps for a snug, comfortable fit—avoid over-tightening
- Wear during activity or as recommended (e.g., daily or during exercise)
- Remove periodically to check skin condition and allow circulation
- Don’t sleep with the brace unless instructed by your therapist
Areas you should not use the knee brace on:
- In areas with severe swelling (consult the clinic; ice or compression may be needed)
- Damaged or broken skin
- Regions with numbness or tingling
Contraindications to custom knee bracing:
- Deep vein thrombosis
- Impaired circulation
- evere dermatitis
- Uncontrolled swelling
Please consult with your dispensing therapist if you have any questions or concerns regarding the use of this product.
Custom Orthotics
Bring Balance to Your Body
Your feet are the only structure in your body that constantly interacts with the ground. If your feet are not positioned in the correct way, issues can move upwards through your legs and into your low back, causing pain and discomfort. Custom-made orthotics are a removable insert that replaces the standard insert in your shoe.
Conditions Treated
Custom made orthotics are used to promote what is known as "sub talar neutral", aligning your ankles so that you are in balance. Aside from alignment, custom made orthotics can be used to treat a number of foot conditions such as:
- Plantar Fasciitis
- Hammer toes
- Bunions
- Diabetic neuropathy
- Ankle fractures, sprains/strains Knee pain
- Hip pain
- Back pain
Coverage Details
- Eligible Veterans receive Custom Orthotics at no cost
- 100% coverage through Blue Cross
- Blue Cross covers up to 2 pairs of Orthotics every 24 months
Interested? Please enquire at the front desk for more information.
How to Use
Moist Heating Pad
Uses Heat to Reduce Pain
Moist heat therapy uses electric heating pads to facilitate heat penetration into the body’s tissues. Extracting moisture from the air, the cotton covers retain the moisture as the electric pad rapidly heats up the moist area. This device helps with reducing the strain and tension in an aggravated muscle, which reduces pain and muscle spasming.
Conditions Treated
- Strains and Sprains (e.g., back pain, sore feet, etc.,)
- Osteoarthritis
- Tendonitis
- Bursitus
- Chronic Pain
Coverage Details
- Eligible Veterans receive Heating Pads at no cost
- 100% coverage through Blue Cross
- Blue Cross covers a moist heating pad every 2 years
Interested? Please inquire at the front desk for more information.
How to Use
Positioning the heating pad:
- Make sure you place the pad onto of your clothing, or with a towel on top of your skin
- Ensure that the timer is set to a maximum of 30 minutes (can reuse every 30 minutes)
- Slowly increase the temperature - either from low to high, or by degrees depending on unit
- Don't fall asleep with the heating pad, as this could lead to overuse/burns
- Don't lay on top of the heating pad unless you have a thick towel between
Areas you should not use the healing pad on:
- In areas where you have severe swelling, ice should be used instead
- Your eyes
- Damaged or broken skin
Contraindications to moist heat therapy:
- Deep vein thrombosis
- Chronic heart failure
- Dermatitis
- Fever
- Impaired circulation
TENS Unit
A Non-Invasive Alternative to Reduce Pain
TENS uses low voltage electrical currents to reduce, block or change the type of pain a person may experience for a short period of time. Electrodes are attached to the TENS machine to deliver the electrical impulses through the surface of your skin, which results in the production of endorphins- your body's natural painkillers.
Conditions Treated
- Strains and Sprains (e.g., back pain, sore feet, etc.,)
- Osteoarthritis
- Tendonitis
- Bursitis
- Chronic pain
Coverage Details
- Eligible Veterans receive TENS machines at no cost
- 100% coverage through Blue Cross
- Blue Cross covers a replacement of this machine every 5 years
- Electrodes are also covered by your plan, please let us know if you are in need of replacement pads
Interested? Please enquire at the front desk for more information.
How to Use
Positioning the pads:
- Make sure the machine is turned off before attaching the electrodes to your skin
- Separate the electrodes by at least 1-2 inches on either side of the painful area
- Turn on the machine and increase the intensity slowly on each channel
- You want to feel a strong sensation, but comfortable. It should NOT be painful
- Once finished, turn the machine off before removing the electrodes with your hands
Areas you should not use the TENS:
- The front or sides of your neck
- Your tern pies
- Your mouth or eyes
- On your chest over the area of your heart
- Irritated, infected or broken skin
- Genitalia
- Numb areas
Contraindications to TENS therapy:
You should not use TENS with the following conditions:
- Heart issues or Pacemaker- anywhere on your chest
- Pregnancy
- Epilepsy
- Over areas that you have metal pins/plates from surgery